Question 1
Two of your team members have been in conflict for weeks, affecting team productivity and morale. As a team lead, how should you address this?
Step 1: Private setting protects dignity and encourages honesty. Step 2: Listening to both sides ensures fairness. Step 3: Root cause analysis solves real problem, not symptoms. Step 4: Direct communication with mediation builds understanding. Step 5: Clear expectations prevent recurrence. Step 6: Monitoring ensures resolution sustains. This demonstrates leadership in conflict management - addressing interpersonal issues proactively protects team performance and organizational culture.